Privacy Policy

Last updated: January 19, 2026

At Eltella, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational learning platform. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide

When you register and use Eltella, we collect information you directly provide:

• Account Information: Name, email address, username, and password
• Profile Information: Organization affiliation, member type (student, teacher, staff)
• Learning Data: Course enrollments, progress, exercise answers, and completion records
• Communications: Messages you send to instructors, support requests, and feedback
• Payment Information: Billing details processed securely through our payment partners

1.2 Information Collected Automatically

When you access our platform, we automatically collect certain technical information:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on content
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies and preferences (see our Cookie section below)

1.3 Learning Analytics

To provide personalized learning experiences, we collect and analyze your learning patterns, including:

• Time spent on lessons and exercises
• Quiz and exercise performance
• Learning streaks and engagement patterns
• Spaced repetition review schedules

2. How We Use Your Information

We use collected information for the following purposes:

• Provide Services: Deliver courses, track progress, and issue completion records
• Personalization: Customize learning paths and recommend relevant content
• Communication: Send course updates, progress reports, and service announcements
• Analytics: Improve our platform and educational effectiveness
• Security: Protect accounts and prevent fraud or abuse
• Legal Compliance: Meet regulatory requirements and respond to legal requests

3. Information Sharing

We do not sell your personal information. We may share information in these circumstances:

3.1 With Instructors and Organizations

Course instructors and organizations can access learner progress data for their courses, including enrollment status, completion rates, and exercise performance.

3.2 Service Providers

We work with trusted third-party providers who help us operate our platform (hosting, email delivery, analytics, payment processing). These providers are contractually obligated to protect your data.

3.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect the rights, property, or safety of Eltella, our users, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, with continued protection under this policy.

4. Data Security

While we implement robust security measures, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and enable two-factor authentication when available.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences (dark mode, language)
• Analyze platform usage and performance
• Provide personalized learning experiences

You can control cookies through your browser settings. Disabling cookies may affect some platform functionality.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your learning data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data in certain cases

To exercise these rights, please contact us at privacy@eltella.com or through your account settings.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for a limited period for legal, regulatory, or legitimate business purposes. Learning progress data may be anonymized for aggregate analytics.

8. Children's Privacy

Eltella is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable law.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our platform or sending you an email. Your continued use after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: privacy@eltella.com
• Support: Help Center

We are committed to working with you to resolve any privacy concerns promptly and transparently.